Shipping and Returns
Shipping
| Region | Shipping (including GST) |
|---|---|
| Victoria, New South Wales, Austrian Capital Territory, South Australia | $25 |
| Queensland | $30 |
| Western Australia, Tasmania, Northern Territory | $35 |
Ground Service: For qualified golf professionals with a U.S. Kids Golf business account, orders over $1,000 in value qualify for free shipping. rders over $1,000 in value qualify for free shipping. This offer does not apply to consumer orders.
For priority air shipping needs, please contact customer service:
- 0 433 883 430
- Email us
U.S. Kids Golf is not responsible for weather or other unforeseen delays after a package is transferred to a selected carrier.
Returns
Within 30 days of the invoice:
U.S. Kids Golf will gladly accept a return of merchandise, no questions asked, if we are contacted and you are issued a RETURN AUTHORIZATION (RA) number within 30 days from the date the product was shipped or invoiced from our company. Products that have embroidery, customization or personalization do not qualify for a return. To qualify for this no questions asked return policy, products must be NEW – meaning unused and in their original packaging. Please call our customer service department at 0 433 883 430 in order to receive a Return Authorization number.
You will be responsible for shipping arrangements and fees. The return must be shipped within 15 days of the date the RA was issued and received by us within 45 days of our shipped/invoice date. However, if it is determined that the return is due to our error, a Call Tag (shipping label at our expense) will be emailed to you in order to ship within 15 days of the date the RA is issued.
Consumer Product Warranty
U.S. Kids Golf warrants its products purchased from an authorized U.S. Kids Golf retailer or distributor to be free from defects in materials and workmanship during normal use for ONE YEAR from the original retail purchase date.
The warranty does not cover damage caused by third parties or normal wear and tear use such as paint scratches, fading, worn grips, or cosmetic blemishes. The product must not have been abused, altered, defaced, misused, or otherwise damaged through the act or neglect of the consumer.
U.S. Kids Golf is not responsible for product not purchased from an authorized retailer or distributor or for a product that has been altered or modified in any way except for re-gripping. To obtain warranty service for U.S. Kids Golf products, the consumer must present proof of purchase in the form of an original cash register receipt to an authorized retailer or to U.S. Kids Golf Australia. In order to receive warranty service directly through U.S. Kids Golf, the consumer must first call our customer service department at 0 433 883 430 in order to receive a Return Authorization number. U.S. Kids Golf will return the replacement product at no charge to consumers residing in Australia. Outside of Australia, local taxes, tariffs or shipping charges may apply. U.S. Kids Golf reserves the right to repair or replace the defective product with the same or comparable product.